Rückgaberichtlinie und Widerrufsrecht
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
We only accept returns under the following circumstances:
- The item you received is not the one you ordered.
- The product you received is damaged.
- The item has not arrived, and it has been more than 20 days since the order was placed.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging.
Procedure:
To start a return, contact us at support@posterspub.com
Please provide us with the reason for the return, your order number, and pictures if necessary to support your claim.
If your return is accepted, we will send you further instructions on how to proceed.
Shipping costs:
Please note that shipping costs are the responsibility of the customer.
Failed deliveries or return to sender:
Please ensure that your name and delivery address is FULL and ACCURATE when placing your order. We do not refund 'returned failed-delivery', 'returned to sender', or 'refused delivery' orders. If the delivery fails, we will contact you and attempt a second delivery, possibly with corrected information. If this fails again, the delivery costs for all further attempts will be charged to the customer, or the shipment will be discontinued.
Refunds:
If your return is approved, you will automatically receive a refund via your original payment method within 10 business days. If more than 15 business days have passed since we approved your return, please contact us at support@posterspub.com
If you have any questions, please do not hesitate to contact us at support@posterspub.com